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Meta's New AI Commercial Is All About Feelings, Not About Its AI Products

Martin HollowayPublished 2w ago4 min readBased on 1 source
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Meta's New AI Commercial Is All About Feelings, Not About Its AI Products

Meta has launched a new advertising campaign in favor of AI, built around a one-minute video that, according to the company's own communications team, begins "to articulate [Meta's] optimistic vision for a future with AI" (Engadget).

The ad, viewable as a Facebook reel at facebook.com/reel/1344461651205053, opens by pushing back against people who are worried about AI. "Some people will have you believe AI will make us less connected, that it's gonna leave us behind," the commercial says. "We couldn't disagree more."

Mark Zuckerberg shared the video with a post that framed the campaign in broad terms: "As we enter this next wave with AI, we continue to believe the future is for everyone. We're focused on giving every person the tools to reach your full potential and making sure the benefits of technology are distributed to everyone."

A Meta spokesperson told Engadget that the ad is the start of a broader effort to push back against "AI doomers and those who have sketched out a dystopian vision" for the future. In other words, this is not a product launch. It is an attempt to shape how the public feels about AI in general, before specific tools become the subject of debate.

What is most noticeable about the commercial is what it does not contain. Engadget pointed out that the video features very little actual AI content and barely references any of Meta's own AI features. The Meta AI assistant — a tool Meta has built into Facebook, Instagram, and WhatsApp — appears only for a moment. The words "Muse Spark," described as Meta's latest AI model, flash briefly on a laptop screen. Beyond those quick glimpses, the ad does not show what Meta's AI products actually do.

Think of it like a car commercial that never shows the car driving. A company with Meta's resources, one that has put AI assistants into its three biggest apps, made a flagship ad that pointedly avoids showing those tools in action. The ad sells a feeling about AI rather than a reason to use it.

The reasoning behind that choice is not hard to guess. Public opinion on AI is split. Researchers, policymakers, and civil society groups have raised concerns about job losses, unfair bias in AI systems, too much power concentrated in a few companies, and even existential risk. Meta's campaign does not address any of those specific concerns. Instead, it tries to replace a general sense of worry with a general sense of optimism, betting that how people feel about AI matters more right now than what the technology can actually do.

Whether that bet works depends on what Meta does next. The company has said this ad is just the beginning, so the campaign will presumably grow beyond this one video into more content. The open question is whether future ads will start showing the AI tools themselves, or whether Meta will continue to keep its AI products separate from its AI messaging.

The near-absence of Meta's actual AI features also creates a gap between what the company builds and what it is willing to show a wide audience. Muse Spark appears as text on a screen, not as something being used. The Meta AI assistant is glimpsed, not demonstrated. For a company whose success in AI depends on people actually using those specific products, the decision to lead with emotion rather than function is a deliberate one.

Meta's framing casts the company as a champion for everyone. Zuckerberg's language about giving "every person the tools to reach your full potential" echoes the kind of talk that has accompanied previous technology shifts, from personal computers to mobile phones. The difference here is that the tools themselves stay mostly offstage. The campaign argues that AI will bring people together rather than push them apart, but it does not yet show how.

The broader picture here is about where Meta thinks the current fight in AI is happening. The campaign suggests the company believes the battle right now is not about whose AI performs better, but about how the public feels about AI. The product details will presumably come later. For now, Meta has chosen to make its case about the future of AI in emotional terms, while keeping its own AI products largely out of view.