Brazil Asks Live Nation to Explain Screen Setup for BTS Shows
Brazil's consumer regulator has asked Live Nation Brasil and Ticketmaster Brasil to explain why BTS's South American concerts have fewer video screens than the band's shows elsewhere. The request was sent on 22 October 2026, and the first of the group's three São Paulo concerts takes place on 28 October.
The regulator is the National Consumer Secretariat, known in Portuguese as Senacon. It sits within Brazil's Ministry of Justice and Public Security and handles consumer rights at a national level. Its head, Ricardo Morishita Wada, said in a statement on 23 October that consumer law requires transparency and clear, accurate information for buyers.
The complaint came from fans, known as ARMY. They said the South American leg, which includes Colombia, Peru, Chile and Argentina, uses four stage screens. Shows on other continents, they said, use 12. Senacon asked Live Nation to describe the screen structure for the Latin American dates, explain whether people seated far from the stage can see the screens, say why the setup was changed, and confirm whether it was advertised accurately.
Live Nation Brasil replied on 26 October. In a statement, it said the South American stage setup matches the official event map published when ticket sales opened in April 2026. It said the production includes four LED screens, which are light-emitting panels, built into a central tower and facing every direction for a 360-degree view. The company said the South American production differs from other regions because of logistical and scheduling constraints, with the aim of reaching as many fans as possible across the continent.
São Paulo's own consumer agency, Procon-SP, also wrote to Live Nation on 22 October and asked it to explain the screen setup for the three São Paulo shows. The agency said it had received 518 consumer complaints related to those concerts.
The shows are set for Estádio do MorumBIS, a stadium owned by São Paulo FC. Live Nation holds a booking agreement for the venue that runs through 2031. The São Paulo dates are the final South American shows of the ARIRANG tour.
The tour has grossed more than $500 million worldwide since it began in April, according to Billboard. It moves to Asia next and is scheduled to run through 2027. Earlier this month the band also played its first concert in Peru, and Reuters video showed thousands of fans queuing for it.
An inquiry is a formal request for information. It is not a finding that anyone has broken the law. For now, the questions sit with Live Nation and Ticketmaster, which have to answer them, and with the fans who bought tickets on the strength of the April map.
