Microsoft says services restored after global outage
Microsoft said on Saturday, 14 November 2026, that it had restored service to the remaining customers affected by a global outage of its services. The Guardian reported the announcement.
The company's Microsoft 365 status page said it had completed work to address the underlying issue and restored service to the remaining impacted customers and regions. Microsoft directed users to reference incident MO1550821 in the Microsoft 365 admin center, the management portal used by organisations that run Microsoft 365, for further updates.
The disruption hit several Microsoft 365 services, including Outlook email, Teams, the company's messaging and video app, and Copilot, its AI assistant. Problems began appearing at about midday on Thursday in the United States and at 6pm in the United Kingdom.
Downdetector, a website that collects reports from people experiencing outages, received reports from users in more than 70 countries and territories. It also recorded problems in 74 countries and territories within an hour.
Governments in Japan, Singapore and Australia reported that the outage affected some of their operations. In the United Kingdom, hospital staff resorted to paper records, and courtrooms scrambled to locate fax machines, according to The Guardian.
Microsoft said the incident was introduced by an issue during an earlier network capacity upgrade, which surfaced after a recent network change. On Friday, the company apologised for the disruptions and said the outage was not related to cyber or artificial intelligence agents.
